Challenge
The AWS Managed Services (AMS) organization requested training to help its customers design, implement, and test a disaster recovery (DR) strategy.
Solution
I led the design of a 1-hour scenario-based digital course titled "AWS Managed Services (AMS) Advanced: Disaster Recovery." The course task-based demonstrations are designed around a realistic customer challenge that can be resolved through a disaster recovery solution.
Results
The scenario-based digital training experience received high CSAT and NPS scores from our AMS customers.
Testimonials
“I just reviewed the storyboards and they are AWESOME!!!! I love the scenario based approach. Great job team!”
“Your leadership and guidance on all these projects is indispensable! Been an absolute pleasure working with you and the rest of our great team. You are rock star!”
“Hi Saif, On a quick check, this is one of the most accessible courses developed in Rise that I have interacted with up till now using my Jaws screen reader. Great job.“
"This team is a PM’s dream and in well over 20 years of Project and Program Management I would consider an A-Team and best I have worked with (and that says a LOT). They deserve recognition for all their efforts and such incredible responses already to the courses published. Another incredible item to share is the level of creativity, vision and think outside the box approach this team brings. These new ideas for example around illustrations, voice, etc. that Saif strategized and implemented resulted in outstanding results and positive feedback from leadership, the business and learners alike. The words I would use to describe this team would be: Natural talent, Highest Standards, Relentless, Customer Obsessed, Attention to detail, Teamwork, Creativity, Visionary"