Challenge
AT&T University had more than 300 designers and managers serving the learning and performance needs of the business. They needed a centralized and intuitive platform to organize their knowledge and increase their productivity.
Solution
Led the design and development of a knowledge-base designed with the latest Performance Support and Knowledge Management principles. The solution (IDPro) centralized critical information, enabled two-click access to all topics, allowed designers to rapidly curate and update content, and most importantly enhanced performance and collaboration in the workplace. Furthermore, we were able to integrate a formal skills transformation program within the platform without compromising the performance support experience.
Results
Every day more than 90 users access the platform. The designer community is very satisfied with an integrated performance and continuous learning experience.