Challenge
The internal Amazon-wide LXD Wiki serves 1600+ members across the Amazon learning community. With around 500 unique visits per day. The Wiki user experience was outdated and we were receiving feedback that it is time for a re-design.
Solution
I partnered with two designers to re-design the LXD Wiki. My contributions included:
Conducted moderated and unmoderated usability tests. Surfaced insights from those usability tests to inform changes to the wiki redesign.
Re-designed the content structure, UI, and more.
Designed and launched marketing across email, Slack, and video
Attained the Wiki bar raising criteria including design excellence and meeting accessibility guidelines
Results
The new LXD Wiki received very positive reviews and continues to serve the needs of our internal LXD community.
Testimonials
“Hi! I just wanted to say thank you SO much for creating such a wonderful wiki! I have been at Amazon for almost 3 months and have felt SO lost trying to figure out what L&D resources we use and have access to and this site pulled it all together for me. I now share it with every person I come by! It’s so useful. Thank you.”
“I’m DELIGHTED to see this come to fruition, as a result of our last LXDCon in 2019!! Thank you Kristin, Lulu, and Saif, for Thinking Big, Insisting on Highest Standards and Delivering Results to make this hub for our community to access and contribute. It’s truly a lift from where we started back in 2016.”
“Hi team—Love love love the new LXD learning hub! Big fan of your work, people.“
“Congratulations! Your wiki is listed on the Bar Raising Wiki Pages site. Your Wiki looks superb and functional, and meets all of the accessibility requirements.”