Challenge
The AWS Managed Services (AMS) organization requested training to help its customers learn the process and related tasks of patching their operating systems running on the AWS Cloud.
Solution
I led the design of a 1-hour scenario-based digital course titled "AWS Managed Services (AMS) Advanced: Patch Orchestrator Deep Dive." The course task-based demonstrations are designed around a cybersecurity attack caused because a released patch was not applied to the compromised operating system.
Results
The problem-centered digital course received high CSAT and NPS scores from our AMS customers.
Testimonials
“This is a complex topic and it was distilled down nicely. Very impressive.”
“The scenarios and follow-along aspect of the course was very effective.”